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Shipping & Returns
Shipping Charges – Are not calculated at time of checkout. You will be notified within 2 business days of accurate shipping fees!
We do not charge your credit card until your order is ready to ship!
Most obstacles can be shipped UPS. However, planks and some of the large obstacles must be shipped via motor freight or must be picked up by the customer. See the description of the obstacle you are ordering for more information.
UPS shipping charges vary depending on the quantity and combination of items ordered. Some items may be shipped together and some items may take more than one package. Standard shipping charges for most small items are estimated for the contiguous 48 states. Standard shipping charges do not apply to large items. ( i.e. A-Frames, Dog Walks, etc) Please call for exact shipping charges on large items or if sending a check. If you purchase an item and the shipping estimate is higher or lower than actual shipping costs, we will contact you with the actual shipping costs. (Note that the items listed in this web site are listed by shipping weights and not the actual weight of the obstacles! The obstacles are lighter.)
Delivery Time
Most obedience items ship within 24-48 hours – custom orders will take longer. As we make our agility equipment to order, most agility items ship within 3-4 weeks. Steel and aluminum agility items may take longer due to demand and depending on the time of year.
Disclaimer:
Please take notice of our Shipping Charges. Online shipping fees are strictly estimates. They could be higher or lower than posted online. We will use either UPS (United Parcel Service) or USPS (United States Postal Service) to determine the best method and best fee for shipping your item. Some large items are freight weight and you will have to contact us for the exact shipping fee. Feel free to shop online and if you feel the shipping fee is excessive, please contact us. We will look for the best price offered to us to ship your items.